Refund policy
Return and Refund Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not entirely happy with your item, we are here to help.
30-Day Money-Back Guarantee & Eligibility
- 30-Day Guarantee: We offer a 30-day money-back guarantee on all products purchased from our store. You have 30 calendar days from the date of purchase to initiate a return.
- Condition: Items must be returned in their original condition, unused, and with all original packaging and tags attached.
- Proof of Purchase: Please provide your original receipt, invoice, or order confirmation email when making a return.
How to Return an Item
You are fully responsible for getting the item back to us, and customers are in charge of all return shipping costs. You can choose one of the following two options:
- In-Store Return: You can bring the item back to our physical store location yourself. There is no processing fee for drop-off returns.
- Return by Mail: You can mail the item back to our return address. You must cover all shipping costs to return the item. Original shipping fees are non-refundable.
Note: We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not responsible for items lost in transit.
Restocking Fees & Refunds
- Inspection: Once we receive your item, we will inspect it and notify you that we have received your returned product.
- Restocking Fee: All approved returns are subject to a 16% restocking fee, which will be deducted from your final refund amount.
- Approval & Processing: If your return is approved after inspection, we will immediately initiate a refund (minus the restocking fee) to your original method of payment (e.g., credit card, PayPal).
- Processing Time: You will receive the credit within a certain amount of days, depending on your card issuer's policies.