Shipping policy
Shipping & Local Pickup Policy
We deliver our premium, Ready to Assemble (RTA) cabinets, sinks, faucets, and hardware directly to your home or job site. Because our products pack flat, we pass the shipping savings directly on to you. We also offer free in-store pickup for everything from small hardware parts to complete full-kitchen freight orders.
Our Shipping Rates
- Standard Ground Shipping: $6.99 Flat-Rate Shipping. (Applies to small hardware, hinges, faucets, and smaller accessories shipped via USPS, UPS, or FedEx Parcel).
- Standard Cabinets & Sinks: $25.00 Flat-Rate Shipping. (Applies to single cabinets or standalone sinks shipped via Heavy Ground Parcel).
- Bulk Cabinet & Multi-Box Orders: $100.00 Flat-Rate Shipping. (Applies to multi-box cabinet setups shipped via bulk heavy ground).
- Palletized Full-Kitchen Orders: $250.00 Flat-Rate Freight. (Applies to entire kitchen sets shipped via Palletized LTL Freight).
Free In-Store Pickup Options
Avoid shipping fees completely by picking up your order directly from our location.
- Small Parts & Hardware: Soft-close hinges, drawer rails/slides, handles, knobs, and small accessories can be picked up at our main desk.
- Large Freight & Cabinet Orders: Full kitchen setups, pantries, and multi-cabinet orders can be picked up at our loading zone once they arrive at our facility.
Vehicle Requirements for Large Order Pickups:
To ensure a safe transit, customers picking up large cabinet orders must bring a suitable vehicle.
- Accepted Vehicles: Full-size pickup trucks, cargo vans, box trucks, or heavy-duty enclosed utility trailers.
-
Not Accepted: Standard sedans, compact SUVs, or crossovers. Flat-packed cabinets are heavy and bulky; we cannot load freight orders into vehicles that compromise road safety.
- Securing Your Load: Please bring your own heavy-duty ratchet straps, moving blankets, and tie-downs. Our team will help load the cargo into your vehicle, but securing the load safely is the vehicle owner's responsibility.
Select "In-Store Pickup" at checkout. For large freight orders, we will contact you to coordinate a specific pickup window once your shipment arrives at our dock.
Delivery Methods for Shipped Orders
- Standard Ground Orders: Shipped via standard ground carriers (USPS, UPS, or FedEx). Smaller accessory orders and hardware packages typically ship via USPS Ground Advantage or Priority Mail. Tracking numbers will be emailed upon shipment.
- Large Freight Orders: Shipped via a Less Than Truckload (LTL) freight carrier.
Freight Delivery & Unloading Requirements
- Curbside Delivery: Freight deliveries are curbside only. The driver will lower the pallet to the ground at the end of your driveway using a liftgate.
- Driver Unloading Liability: Our store is not responsible for the actions or assistance of the third-party freight drivers during delivery. Drivers are only required to drop the pallet at the curb. They are under no obligation to move freight up driveways, into garages, or inside a home. Any manual unloading of boxes from the pallet is the sole responsibility of the customer.
- Delivery Appointment: The carrier will call you to schedule a delivery window. An adult (18+) must be present to sign.
- Access Restrictions: If your delivery location is a tight residential street, cul-de-sac, or active construction zone that cannot fit a full-sized semi-truck, please contact us prior to ordering.